CommX Expand

Turn your common CUCM into an easy-to-use multi-functional communications mastermind

CommX Expand easy cisco tools and features Voip

Improved Customer Experience

CommX Expand can help you improve the customer experience by providing callers with a more pleasant and efficient experience.

Increased Productivity

CommX Expand can help your agents be more productive by providing them with a number of features that can help them save time and work more efficiently.

Reduced Costs

CommX Expand can help you reduce your costs by providing a number of features that can help you optimize your call center operations.

Management point for all UC services

ONE

Product for all needs !

Call Suite

Provide callers with a pleasant experience while simplifying your operations.

Customize the music or tone they listen to in waiting. Your agents can identify caller IDs and manage them for high-level personalization. The automatic callback feature makes sure no caller is lost. The system tracks and monitors all calls and their status. You get maximum convenience and control over operations.

Security Suite

Meet the war room needs of the defence and homeland security industry.

Set yourself up for emergencies and communication of sensitive information and manage your war room through one secure and reliable platform. Interrupt all communication for announcements in case of emergency. Use Radio over IP and Push to Talk to communicate with staff in the field. Establish instant direct lines with Intercom and Hotlines. And much more.

Messaging Suite

Leverage the advantages of instant messaging and chats through your on-prem switchboard.

Make high-quality phone and video calls. Share files such as video, audio, and documents with individuals and groups in end-to-end encrypted messages. You can even reach international non-web-based numbers.

The system supports multiple languages.

Enterprise Suite

Optimize your enterprise communication management and let your team focus on what matters.

Opt for full automation of the BLF configuration process in CUCM. The incremental level of authorizations enables agents to work independently and customize basic settings as needed. Upon logging into a profile, they automatically connect to the allocated phone. The system offers an array of options to enhance efficiency for administrators and users, and save time.

Essentials Suite

Get high-scale features for your small-scale call center.

Upgrade your basic functionalities with advanced call center operation and management tools. The system integrates with your IVR, database and Active Directory of agents. You can create and monitor hunt queues and groups, monitor agents’ availability and activity in real time, and receive detailed periodic reports. Manage multiple centers under one client and more.

Conferencing Suite

Easily schedule and manage online meetings and conferences through your browser.

Enjoy a user-friendly interface with Jabber, Outlook or other web apps. You can quickly initiate ad-hoc meetings or pre-schedule meeting rooms with screen-sharing options. The tool allows you to invite and manage participants, send reminders and set various permission levels.

Why CommX Expand you asking?

CommX Expand enhances the capabilities of your Cisco switchboard so you save money, your team uses their time better and your clients are happier.

The system is easy and secure to use. Agents work independently and can change simple setup features themselves - speed dial, follow me, working hours, and phone lock. This frees time for your IT team to focus on critical issues.

You’ll get fewer calls and the clients will be happier, instead of waiting in an endless queue they’ll listen to pleasant music and can select the callback option.